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Shipping & Returns

 

The cost of postage is automatically calculated based on the weight of your purchase, address and country of delivery.
Once you reach € 100 worth of purchase, shipping is free within France Metropolitan under the condition of using the So Collissimo carrier only (excluding delivery by appointment). For Europe, shipping is free for purchases exceeding 150 €.

All our packages are shipped by the postal services of La Poste (So Colissimo France and Belgium, Colissimo Expert International) and can be tracked until destination. You can request for your order be delivered to a residential address, to a post office of your choice as well as in a partnering establishment (France, Monaco and Belgium). Within Paris, you also have the opportunity to receive your order at home by appointment, between 5pm and 9pm.
For customers close to Nantes, there is the option to pick-up for free from our workshop at 35 rue des Olivettes Nantes, arranged by appointment between 9am and 5pm.

Serie-golo’s team makes every efforts to comply to shipping times which are from 3 to 5 business days for mainland France and Monaco and 3 to 8 days for the rest of Europe (zone 1-4) * at receipt of payment and subject to availability.

However, we cannot be held responsible for consequences due to late delivery or loss of packages as a result of by a third party or by your act or due to unforeseeable and unavoidable causes constituting a case of force majeure. In the case of non-receipt of a parcel within the time specified, an investigation is conducted with the carrier and may take several days. During this period, no refund or return can be made.

Sale goods travel at the risk and peril of the "Internet user". We recommend that you verify the integrity of packages and to express reserves to the shipper or refuse the goods when in doubt.
An item may be exchanged or refunded if returned intact within maximum 14 days (according to the provisions of Article L121.16 of the Consumer Code) in its original packaging and specifying the number of the corresponding invoice. The expenses of sending and returning remain the responsibility of the "Internet user".
If you return an item because of an error on our part, shipping costs will be fully reimbursed on request.


DOM-TOM

For shipments to the French overseas territories and outside of Europe, contact us here so that we determine for you the actual cost of postage.

Delivery estimated to be within 5 to 7 business days to DOM (Guadeloupe, Guyana, Martinique, Reunion, Mayotte), St. Martin, St. Barthelemy, Saint Pierre and Miquelon; and 7 to 10 days to French Polynesia, New Caledonia, Wallis and Futuna and the French Southern and Antarctic Lands (TAAF).


*Europe (area 1 to 4)

Zone 1
Germany, Belgium, Netherlands, Luxembourg

Zone 2
UK, Ireland, Italy, Spain, *** *** Portugal, Switzerland, Austria
*** Except the following islands: Canary Islands, Balearic Islands, Ceuta, Melilla, the Azores, Madeira

Zone 3
Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania

Zone 4
Greece, Iceland, Finland, Norway, Sweden, Turkey, the Maghreb, Spain and Portugal specific territories (Canary Islands, Balearic Islands, Ceuta, Melilla, the Azores, Madeira), other countries of Eastern Europe