TERMS AND CONDITIONS OF SALES
Article 1 - The Object
It is expressly agreed between the parties that the order implies irrevocable acceptance of these terms and conditions. The latter being subject to change, the applicable conditions are those in effect on www.serie-golo.com (hereinafter, "the Website") on day of purchase.
These general conditions of sale are intended to govern relations between: The company Barnabou 35 rue des Olivettes 44000 Nantes, owner of the trademark "Serie-Golo", registered under SIRET number 485 025 795 00025, VAT number FR88 485 025 795 (hereinafter "the Company") and any non-physical trading visiting or making a purchase via the website www.serie-golo.com (hereinafter "the Internet User").
They thus aim to define the distance selling arrangement between "the Company" and "the Internet User", from order department to customer services and through payment to shipment. In the event that a provision were to default, it would be governed by the procedures enforced by the distance selling sector whose company headquarters are in France.
Article 2 - The order and conditions of contracts
"The Internet user" declares having the capacity to conclude this contract, meaning that they are of legal age and not under guardianship. The order is made online via the "Site".
The order will be permanently recorded at the last validation of the order payment screen. This last step formalizes the sales contract between "the Company" and "Internet user ". The transaction is then considered final. As of the registration of the order, an email is sent to the "Internet user " confirming the latter taking over the contractual information. "The Company" informs "the Internet user" of having shipped his articles. "The Company" undertakes to fulfil orders received on the "site" only within the limits of available stocks of products. In the absence of product availability, "the Company" undertakes to inform "the Internet user." In some cases, particularly non-payment, incorrect address or other problem on the account of "the Internet user", "the Company" reserves the right to block the order of the "Internet user" until the problem is resolved. For questions regarding the status of your order, thank you for contacting us here.
Article 3: Price
The sale prices listed on the "Site" are expressed in Euros, excluding postage and include all taxes (VAT) for member countries of the European Union.
The country the package is shipped to determines the price displayed HT or TTC according to the laws in force. Shipping costs are indicated according to the chosen method of delivery, weight of your order, and the destination of the package.
We reserve the right to change prices at any time but we are committed to applying the current rates displayed on the "Site" at the time of the order.
Article 4 - Payment
Payment is made online through:
- Credit Card in partnership with the p@iment cybermut Crédit Mutuel
- Via credit card or PAYPAL account
- By check (France only): the client sends a check, payable to BARNABOU, 35 44000 rue des Olivettes Nantes to settle the amount TTC of the order (including shipping costs). Do not forget to write the order number on the back of your check.
- Wire Transfer :
CCM SAINT PAUL DE REZE
18 RUE Aristide Briand
IBAN: FR76 1027 8361 5300 0113 2790 153
Your invoice is available directly on the "Site" in the ‘my account’ section.
Article 5 - Securing payment
To ensure payment security, "the Website" uses the secure payment service CM-CIC p@iment and the international standard PayPal payment service. These services include the standard SSL security. The confidential data (bank card number up to 16 digits, expiration date and the security code) is transmitted in encrypted form directly to the SIPS server without passing through the physical media site server www.serie-golo.com .
Article 6 - Personal information
6.1 The information you provide on your order form, your contact form or any other media form, may be subject to computer processing to manage your file, to establish payment security, the expedition (or) Item (s) command (s) and the establishment of commercial actions. This information will in no case be disclosed to third parties.
6.2 In accordance with Law No. 78-17 of 6 January 1978 (Data Protection), "the Internet user" can access this information, request the modification or correction or require not appear in the database www .serie-golo.com. "The Internet User" may exercise such rights by sending a message via the contact form or by mail to BARNABOU 35 rue des Olivettes, Nantes 44000 France.
Article 7 - Delivery
The amount of postage is automatically calculated based on the weight of your cart, address and country of delivery.
Once you hit € 100 purchase, delivery is for free in mainland France and Belgium with the So Colissimo carrier only (excluding delivery by appointment). For the rest of Europe the shipping is offered from 150 €.
The cost of postage is automatically calculated based on the weight of your purchase, address and country of delivery.
Once you reach € 100 worth of purchase, shipping is free within France Metropolitan and Belgium under the condition of using the So Collissimo carrier only (excluding delivery by appointment). For the rest of Europe, shipping is free for purchases exceeding 150 €.
All our packages are shipped by the postal services of La Poste (So Colissimo France and Belgium, Colissimo Expert International) and can be tracked until destination. You can request for your order be delivered to a residential address, to a post office of your choice as well as to a partnering establishment (France, Monaco and Belgium). Within Paris, you also have the opportunity to receive your order at home by appointment, between 5pm and 9pm.
For customers close to Nantes, there is the option to pick-up for free from our workshop at 35 rue des Olivettes Nantes, arranged by appointment between 9am and 5pm.
Serie-golo’s team makes every efforts to comply to shipping times which are from 3 to 5 business days for mainland France and Monaco and 3 to 8 days for the rest of Europe (zone 1-4) * at receipt of payment and subject to availability.
However, we cannot be held responsible for consequences due to late delivery or loss of packages as a result of a third party or by your act or due to unforeseeable and unavoidable causes constituting a case of force majeure. In the case of non-receipt of a parcel within the time specified, an investigation is conducted with the carrier and may take several days. During this period, no refund or return can be made.
Sale goods travel at the risk and peril of the "Internet user". We recommend that you verify the integrity of packages and to express reserves to the shipper or refuse the goods when in doubt.
An item may be exchanged or refunded if returned intact within maximum 14 days (according to the provisions of Article L121.16 of the Consumer Code) in its original packaging and specifying the number of the corresponding invoice. The expenses of sending and returning remain the responsibility of the "Internet user".
If you return an item because of an error on our part, shipping costs will be fully reimbursed on request.
For shipments to the French overseas territories and outside of Europe, contact us here so that we determine for you the actual cost of postage.
Delivery estimated to be within 5 to 7 business days to DOM (Guadeloupe, Guyana, Martinique, Reunion, Mayotte), St. Martin, St. Barthelemy, Saint Pierre and Miquelon; and 7 to 10 days to French Polynesia, New Caledonia, Wallis and Futuna and the French Southern and Antarctic Lands (TAAF).
* Europe (area 1 to 4)
Germany, Belgium, Netherlands, Luxembourg
UK, Ireland, Italy, Spain, *** *** Portugal, Switzerland, Austria
*** Except the following islands: Canary Islands, Balearic Islands, Ceuta, Melilla, the Azores, Madeira
Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania
Greece, Iceland, Finland, Norway, Sweden, Turkey, the Maghreb, Spain and Portugal specific territories (Canary Islands, Balearic Islands, Ceuta, Melilla, the Azores, Madeira), other countries of Eastern Europe
Article 8 - Shipping
The amount of postage is automatically calculated based on the weight of your purchase, address and country of delivery.
Prices are quoted in Euros with all taxes included (French VAT and other applicable taxes) for member countries of the European Union.
"The Company" offers to cover shipping costs in excess of € 100 TTC net purchase for delivery in mainland France.
Article 9 - Delighted or refunded
You have the right to change your mind ! If one or more item (s) you ordered does not suit you, we are committed to making an exchange or refund on all products, except sale items.
9.1. Reimbursement procedure
Send us your request for return via the contact form. Your request will be processed as soon as possible and we will send you a good return addressed to our workshop. You will have then to complete the good return and to attach it to the parcel you are returning.
The returns should be in their original condition, suitable for resale (not to have undergone any deterioration) and complete (including all packaging, accessories, manuals ...).
9.2. Items that can benefit from the exchange or refund
All items except sale items. "The Company" reserves the right to refuse the exchange, or refund if the item is damaged, incomplete, or whose original packaging is damaged. However, if the "Internet user" indicates a problem along with the receipt of the parcel (such as damaged packaging, missing product ...), it is necessary that "the Internet user" expresses these reservations on the shipment delivery form. The Company will proceed to replace the damaged/missing item, provided that "the Internet user" returns the product to the "Company" within 14 days of the date on which "the Company" confirmed e-mail able to replace. ??? In case of non-compliance with this obligation to return within the time limit, the sale is deemed final
9.3. The shipping and returns
Important! Return shipping costs are the responsibility of "the Internet user" and the latter remains responsible for returned products until delivery of the package by the carrier to our warehouse.
9.4. Repayment periods or exchange
You have a maximum of 14 days to return the purchased item (s) without having to prove motive. The refund of the product will then be within a reasonable time and no later than within 30 days from the date of receipt of the returned merchandise.
Article 10 - Liability
10.1. "the Company" has no liability for any breach of its contractual obligations due to force majeure or unforeseeable circumstances, including, but are not limited to, strike, fire, disaster, internal or external failure, and generally any event not allowing the good execution of the orders.
10.2. The products offered comply with French legislation. The responsibility for "the Company" shall not be incurred in case of non-compliance with the legislation of the country where the product is delivered. It belongs to the "Internet user" to check with local authorities the possibilities of import or use of products that "Internet user" intends to order.
Article 11 - Copyright
11.1 The illustrator Sego Durand rest copyright holder over his creation within the meaning of French law.
11.2 The rights of representation and reproduction of works present on "Site" belong to the author Sego Durand. Permission is required for any exploitation of these rights.
11.3 Your rights to the purchased work are therefore limited to a right to private use, excluding any right of representation and reproduction.
Article 12 - Applicable law and jurisdiction
These general conditions of sale are subject to French law. In the event of a dispute arising from this contractual relationship, "the Internet user" and "the Company" agree before any legal action to seek an amicable solution. In case of dispute, only the courts of Nantes will be competent.
Terms and conditions of the offer "custom sticker" for all orders above 70€ starting 28/04/2016 ending 13/05/16.
This offer is valid from 28/04/2016 until 13/05/16 fo all orders above 70€ placed on the website serie-golo.com, not including delivery fees, not including the price of the "custom sticker bird". This offer can not be combined with any other offer currently valid.
The sticker is a combination of a bird sticker which measures 13,4 x 9,9 cm and a sticker with the name of your choice or a short note, either, not exceeding 15 letters or caracters. The height of the letters are the following : capital letter : 6,7 cm and lower case letter : 2,6 cm. Four shades are available : white, blue, orange and pink.